Contact – For families with disabled children

Find out how we can help you and your family: 

  • Early Years Support
  • Benefits and Money
  • Education and Learning
  • Social Care
  • Health and Medical info
  • Family Life, Work and Childcare
  • Preparing for Adult Life
  • Local Support
  • Resource Hub


    Visit Contact’s website for more information


How our helpline can help you

We understand that life with a disabled child often brings unique challenges. Our helpline advisers can help you feel more confident and informed about tackling them. 

We can give you advice, information and support about any concern or question you might have, including: 

Getting a diagnosis and medical information 

We can talk through how to get a diagnosis for your child. We also have reliable and trusted information on hundreds of conditions, including rare conditions. If you’d like us to, we’ll put you in touch with national and local condition support groups and introduce you to our online community, where you can chat with families across the UK affected by the same condition. 

Services your family might be entitled to 

We’ll help you to understand how to ask the local authority for practical help and support for your family. This includes making requests for needs assessments and accessing short breaks. 

Benefits and sources of financial help 

We will help you to find out what benefits you might be entitled to and identify other potential sources of financial help. 

Our website contains information on all of the main benefits for disabled children and their parents. You can use our FAQs to help you find the answers to the most frequently asked questions about benefits for disabled children and their carers. You can also use our website to access the Turn2us benefits calculator or search for a local benefits adviser. 

Family Finances call-back appointments 

If you’re calling to discuss your family’s finances, the parent advisers on our helpline can provide initial advice on the benefits you may be entitled to. They will assess your situation and may offer you a telephone call-back appointment with our specialist family finance team. 

A call back appointment might be offered where you have doubts about the accuracy of an online benefit calculation; where you need advice on challenging a benefits decision; or if you are dealing with a change in your family, including: 

A child is going into hospital long term or into residential accommodation. The effect on entitlements after separation from a spouse or partner or a new partner joining the household. Where you need to know the impact a change in your employment status or earnings will have on benefit entitlement. Families with a child aged 16-19 who could claim benefits in their own right as an adult for the first time. 

Support in the early years 

We have access to a range of resources that can help, including information on behaviour, sleep and toileting. We can also help you to understand about your rights to free childcare and how to find childcare places in your area. 

Special educational needs 

Our advisers can explain how special educational needs (SEN) are identified and assessed in England, and what to do if you’re not happy about the support your child is getting. If you live in Scotland, Wales or Northern Ireland, we may provide information and signpost you to alternative sources of advice in those nations where appropriate. 

Our education advisers can help: 

If your child is struggling at nursery, school or college and you are not sure how to get the help and support your child needs. If you need help about transport to school or college. If your child has health needs that affect their education or attendance at school. If your child with SEND has other difficulties in education, including exclusion, bullying or discrimination. We can also put you in touch with local sources of help and advice. 


0808 808 3555 

Monday-Friday, 9.30am-5pm 

Calls are free from UK landlines and UK mobiles 

Every Tuesday the helpline opens at the slightly later time of 10:15am due to a team meeting. 

Press 1, to speak to an education adviser, press 2 for all other helpline enquires. Access to interpreters from Language Line Solutions.

Delivered by Age UK East
London on behalf of The
City of London corporation

Get in touch

Here's how you can get in touch with The City Connections Service.
Our Head office: 82 Russia Lane, Bethnal Green E2 9LU
Phone number: 0203 957 9844

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