City Advice


social support barbican library

Did you know that if you live, work or study in the City of London you can access free and confidential advice on a whole range of issues?

If you are struggling to understand how benefits work and how to get to the bottom of making a claim, have worries about your housing situation, debts or a query over employment rights – we provide a helping hand through friendly face-to-face appointments and our helpline to empower you with the skills and knowledge you need. We can also offer free legal advice with trained lawyers, barristers and trainee solicitors to guide you through issues and we work with Macmillan to give you advice on welfare benefits for those with cancer.

Call us on 020 7392 2937 for an initial assessment so we can make sure we get you the right help for you or drop into our Toynbee Hall Advice Centre, 28 Commercial Street, E1 6LS, from Monday to Friday between 10 am to 4 pm (closed between 1 pm and 2pm for lunch). You can also email us at

Come along to one of our drop-in advice surgeries across the City of London:

Toynbee Hall Advice Centre, 28 Commercial Street, E1 6LS: Every Monday and Tuesday – 10 am to 1 pm and Spanish-speaking appointments every Friday – 9 am to 1 pm (call: 07432603317 to book)

Shoe Lane Library, 1 Little New St, EC4A 3JR: Every Wednesday – 12 noon – 2pm

Golden Lane Estate Office, Fann Street, EC1 ORD: Every first and third Wednesday of the month – 10 am to 12 noon

The Neaman Practice, 15 Half Moon Court, EC1A 7HF: Every Friday – 2 pm to 5 pm


Location: Toynbee Hall Advice Centre, 28 Commercial Street,, London, E16LS, United Kingdom

Delivered by Age UK East
London on behalf of The
City of London corporation

Get in touch

Here's how you can get in touch with The City Connections Service.
Our Head office: 82 Russia Lane, Bethnal Green E2 9LU
Phone number: 0203 957 9844

Contact form

Click here to fill in our contact form and will get back to you within 2 working days. This website is managed by Age UK East London, 82 Russia Lane, London, E2 9LU.

Registered charity number 1144535. Company number 7687015.
® Age UK East London 2022. All rights reserved.