Thames Water


social support barbican library

If you are a customer of Thames Water and are vulnerable or you know someone who is, you can register to receive a free Priority Service.

If you have no water we can provide you with support such as delivering water to your door, food and drinks during power cuts, or put you or someone you know who is vulnerable in a hotel whilst the problem is fixed should this become a risk to their health.

Anyone of pensionable age, with mobility issues, mental or physical difficulties, families with children under 5, or those dependent on water for their health, such as dialysis users are eligible. Financial support is also available to some households.

To register, or to request a speaker, or for more information,, or call our 24 hour Priority Services line: 0800 0094544. We look forward to hearing from you.

Location: Kemble Court, Reading, RG26AD, United Kingdom

Delivered by Age UK East
London on behalf of The
City of London corporation

Get in touch

Here's how you can get in touch with The City Connections Service.
Our Head office: 82 Russia Lane, Bethnal Green E2 9LU
Phone number: 0203 957 9844

Contact form

Click here to fill in our contact form and will get back to you within 2 working days. This website is managed by Age UK East London, 82 Russia Lane, London, E2 9LU.

Registered charity number 1144535. Company number 7687015.
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